Privacy Policy

I. General information

The confidentiality of your personal data is one of the main concerns of Best Topo Solutions SRL, as data controller. This document is intended to inform you about the processing of your personal data in the context of the use of the website https://www.3dmaps.ro/

II. Categories of personal data processed

II.1. If you are a customer of the Website, the Website owner will process your personal data, such as your first and last name, telephone number, e-mail address, billing address, delivery address, data relating to your use of the Website, for example your behaviour/preferences/habits within the Website owner, as well as any other categories of data that you provide directly in the context of creating your user account, in the context of placing an order through the Website or in any other way resulting from your use of the Website.

If you use your Facebook or Google account to create your user account on the Site, the website owner will process the following public profile data displayed by those applications: username, email address.

If you choose to create a user account only before completing an order for a product available on the Site, you will be asked for your e-mail address under which an account will automatically be created. If you do not complete your order, your e-mail address and other data provided will not be stored by the website owner and the account created will be automatically deleted.

II.2. If you are a visitor to the Site, the website owner will process your personal data that you provide directly in the context of your use of the Site, such as the data you provide in the contact/questions/complaints section, to the extent that you contact us in this way.

III. Purposes and grounds for processing

III.1. If you are a customer of the Site, the owner of the website processes your personal data as follows:

• to carry out the contractual relationship between you and the owner of the website, i.e. to take, validate, dispatch and invoice the order placed on the Site, inform you about the status of the order, organise the return of ordered products, etc.

Basis: The processing of your data for this purpose is based on the contract concluded between you and the website owner. The provision of your personal data is necessary for the performance of this contract. Refusal to provide data may result in the impossibility of the contractual relationship between you and the website owner.

• for the fulfilment of the legal obligations incumbent on the website owner in the context of the services provided through the Website, including tax obligations, as well as archiving obligations.

Basis: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the website owner being unable to comply with its legal obligations and therefore unable to provide you with services through the Website.

• for marketing activities, i.e. for the transmission, via remote communication means (e-mail, sms) of commercial communications on products and services offered by the website owner, through the Website.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can consent to the processing of your data for this purpose by ticking the appropriate box when you create your account, or after you have created your account in the My Account Information section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/sms containing commercial communications. In addition, you can unsubscribe by going to My Account Information.

Providing your data for this purpose is voluntary. Refusing to provide consent to the processing of your data for this purpose will have no negative consequences for you.

• for the purpose of performing various analyses, reporting on the functioning of the Site, creating consumer preference profiles, mainly to improve the experience offered on the Site.

Basis: The processing of your data for this purpose is based on the legitimate interest of the website owner to continuously improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

III.2. If you are a visitor to the Site, the website owner processes your personal data as follows:

• for marketing activities, i.e. for the transmission, by means of remote communication (e-mail, sms), of commercial communications regarding the products and services offered by the website owner, via the Website.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent to the processing of data for this purpose by completing and ticking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusing to provide consent to the processing of your data for this purpose will have no negative consequences for you.

• to resolve complaints, grievances and to monitor traffic and improve your experience on the Site.

Basis: The processing of your data for this purpose is based on the legitimate interest of the website owner to ensure the proper functioning of the Website, as well as to continuously improve the experience of visitors to the Website, including by addressing various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

IV. Duration for which we process your data

As a matter of principle, the website owner will process your personal data only to the extent necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and thereafter in accordance with the legal obligations incumbent on the website owner (e.g. in the case of financial and accounting supporting documents for which the retention period prescribed by law is 10 years from the end of the financial year in which they were drawn up).

If you are a customer and you exercise the option to delete your user account by clicking the Delete Account button in the My Account Information section, the website owner will interpret this action as your option to unsubscribe from receiving commercial communications informing you about products and services offered through the website. In this regard, if you choose to delete your user account, we will no longer send you such emails and/or sms. However, we would like to inform you that deleting your account will not automatically result in the deletion of your personal data. If you do not want your personal data to be processed or if you want your data to be deleted, you can exercise your rights as detailed in point VII below. If you request the deletion of your account, but there is at least one active order on that account, the request for deletion of the account can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent to the processing of your data for marketing purposes, the website owner will cease processing your personal data for this purpose, without however affecting the processing carried out by the website owner on the basis of the consent expressed by you prior to your withdrawal.

V. Disclosure of personal data

For the fulfilment of the processing purposes, the website owner may disclose your data to partners, to third parties or entities that support the website owner in carrying out business through the Website (e.g. courier companies, IT service providers), or to central/local public authorities, in the following cases listed by way of example:

• for the administration of the Site;
• where such communication would be necessary for the award of prizes or other benefits to data subjects obtained as a result of their participation in various promotional campaigns organised by the website owner through the Website;
• to maintain, customize and improve the Site and the services provided through it;
• for conducting data analysis, testing and research, monitoring usage trends and activity, developing security features and user authentication;
• for the transmission of commercial marketing communications, under the conditions and within the limits provided by law;
• where disclosure of personal data is required by law, etc.

VI. Transfer of personal data

Personal data provided to the website owner may be transferred outside Romania, but only to countries in the European Union.

VII. Your rights

Under the conditions laid down in the legislation on the processing of personal data, as data subjects, you have the following rights:

• the right to information, i.e. the right to receive details of the processing activities carried out by the website owner as described in this document;
• the right of access to data, i.e. the right to obtain confirmation from the website owner about the processing of personal data, as well as details of processing activities such as the way in which the data are processed, the purpose for which the processing is carried out, the recipients or categories of recipients of the data, etc;
• the right to rectification, i.e. the right to have inaccurate/unjustified personal data corrected without undue delay by the website owner and to have incomplete data completed; the rectification/completion will be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts.
• the right to erasure of data, without undue delay, (“right to be forgotten”), if one of the following grounds applies:

– they are no longer necessary for the purposes for which they were collected or processed;

– where consent is withdrawn and there is no other legal basis for processing;

– if the data subject objects to the processing and there are no compelling legitimate grounds;

– where personal data have been unlawfully processed;

– where personal data must be deleted to comply with a legal obligation;

– personal data have been collected in connection with the provision of information society services in accordance with Union or national law governing the controller.

It is possible that, following the request for deletion of the data, the website owner may anonymise these data (thus depriving them of their personal nature) and continue processing for statistical purposes under these conditions;

• the right to restrict processing to the extent that :

– the person disputes the accuracy of the data for a period that allows us to verify the accuracy of the data;

– the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead that their use be restricted;

– the controller no longer needs the personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defence of legal claims; or

– the data subject has objected to the processing (other than for direct marketing purposes), for the period of time during which it is verified whether the legitimate rights of the controller prevail over those of the data subject.

• the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easily readable format; and (ii) the right for these data to be transmitted by the website owner to another data controller, provided that the conditions laid down by law are met;
• the right to object – in relation to processing activities may be exercised by submitting a request as indicated below;

– at any time, for reasons relating to the data subject’s particular situation, that data relating to him or her are processed on the basis of the legitimate interest of the website owner or on the basis of the public interest, except where the website owner can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of data subjects, or for the establishment, exercise or defence of legal claims;

– at any time, free of charge and without any justification, that data concerning him/her be processed for direct marketing purposes.

• the right not to be subject to an automated individual decision, i.e. the right not to be subject to a decision taken solely on the basis of automated processing activities, including profiling, which produces legal effects concerning the data subject or otherwise significantly affects him or her;
• the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent you consider necessary.

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For any further questions on how personal data are processed and to exercise your rights mentioned above, please contact: office.3dmaps@gmail.com